Put your local business in the spotlight. Positive online reviews help your business stand out from your competition online, and are proven to get you even more business.
One-Click Reviews (Email & Text)
Our online review platform automates customer feedback with a one-click process, so you can focus on running your business. We ask your customer about their experience with you via a branded email or text. Broadly makes it simple for your customer to leave you a review – whether its on Google, Facebook, TripAdvisor, Nextdoor, or any other review site!
Follow up with your customers to gain real-time feedback about their experiences with your business. You’ll gain immediate insight into what your customers love about your services and even have the power to address any issues swiftly and privately. This helps your business improve internal processes and more effectively serve your customer needs.
SEO-Optimized Review Stream
Automatically publish your online reviews directly on your website. We’ll drop our patent-pending code on your site, and show off your 4 and 5-star reviews from Google, Facebook, and TripAdvisor. The review stream enhances your website’s Search Engine Optimization (SEO) and updates website content, so you have a better chance at showing up on local search results.
Reporting and Insights
Gain actionable insights with your Broadly reporting features. Reporting and insights will help you learn what’s working, and improve your customer relationships. Monitor your growth with these features:
Automated Weekly Report: weekly online reviews, private feedback, and customer recommendations
Multi-Location Dashboard: track progress by location over time
Team Scorecard: track and understand customer interactions by team member and identify trends to reward exemplary employee performance
500+ Integrations and Counting
We make customer feedback even easier by connecting with your existing software. We integrate with everything from management systems, accounting and invoicing software, marketing platforms, and appointment scheduling platforms. Use Quickbooks Online or Quickbooks Desktop? No problem. If you’re looking to connect with more industry-specific software, like Dentrix, NapaTracs, Gingr, or ServiceMonster, we’ve got you covered.
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